Legal

Our policies, agreements, and commitments that govern the use of Rails Cloud services.

Platform Agreements

Terms of Service

Master subscription agreement governing your use of Rails Cloud

Acceptable Use Policy

Rules governing responsible and lawful use of the platform

Service Level Agreement

Uptime commitments, incident response, and performance guarantees

Service Credits Policy

Compensation framework for service availability failures

Privacy & Data

How we collect, use, protect, and respect your personal information

Data Processing Agreement

Governing the processing of personal data on behalf of customers

How we use cookies and similar tracking technologies

Data Portability & Exit Policy

Your data belongs to you. Export, migrate, and terminate on your terms.

Security & Compliance

Security Overview

Infrastructure security, encryption, access controls, and compliance posture

PCI-DSS Alignment Statement

Rails Pay payment card industry compliance and security controls

All documents are published by Rails Net (Private) Limited, Reg. 84172A0722026, incorporated in Zimbabwe. Effective date: 1 March 2026. For legal enquiries, contact legal@railscloud.co.

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